Abandoned Cart

The Abandoned Cart section within the Automations and Emails settings offers a centralized space for customizing and managing the content of emails related to abandoned carts in your venue. This feature allows you to personalize and refine the communication sent to customers if they start, but do not finish, the booking process. To access the Abandoned Cart section, follow these step points:

  • Navigate to the Main Navigation Menu of the Venue Owner Dashboard.
  • Click on “Automations” to access automated processes.
  • Under “Emails,” select “Abandoned Cart” to enter the dedicated interface for configuring abandoned cart-related emails.

Legends

Copy the URL link to this section to share

“These legends contain “codes” that will appear “normally” to your customers. i.e. if you choose %total_amount% and place it in your email. Wherever you place this the customers will see the word Total Amount followed by the amount related to the booking they did not complete.

The following are the legends used in Booking Email templates:

  • %customer_name%: Displays the customer’s name.
  • %booking_date%: Displays the date of the booking.
  • %booking_time%: Shows the time of the booking.
  • %url%: Creates the link to redirect the customer back to the booking process.
  • %total_amount%: Indicates the total amount of the abandoned cart.

These legends are placeholders that get replaced with actual data when the email is sent. Make sure to save your changes after modifying the email template.

Abandoned Cart Email

Copy the URL link to this section to share

In this section, you encounter a default easy template that serves as a starting point for your email content. You have the flexibility to modify the text and legends within this default template to align with your specific needs. Additionally, if you prefer to start from scratch, you can remove the entire template and craft your personalized version.

For added convenience, the “SET DEFAULT CONTENT” button is available to quickly restore the default template, providing a reliable baseline for your email communication. This feature ensures that you can easily revert to the initial content structure whenever necessary.

Ensure to click on the “SAVE” button after making any modifications to your email content. This action is crucial to preserve and apply the changes you’ve made, ensuring that your customized content is successfully stored and ready for use.

Error Messages

The Error Messages section allows you to manage notifications shown to customers when their booking request exceeds available lane capacity. 

Dynamic placeholders like %People% and %Lanes% automatically adjust based on booking details. Enable Continue let customers proceed with a modified booking, while Enable Refresh allows them to restart the process. 

Be sure to click Save to apply any changes.

Booking Page

The Booking Form Settings section allows you to customize how customers make reservations. Here, you can enable child bookings, adjust booking increments for large groups, and allow mobile event bookings by collecting an event address. Be sure to click Submit to save any changes.

Abandoned Cart Email

The Abandoned Cart Email section provides an overview of potential customers who started a booking but didn’t complete their purchase. This list includes details like the lane, booking type, customer information, total cost, and when the cart was abandoned. You’ll also see the Email Status, indicating whether a follow-up email was sent, and the Booking Status, showing if the customer later completed their reservation. This helps track engagement and follow up with customers who may still be interested in booking.

Dashboard

The dashboard provides a quick and easy way to monitor your venue’s bookings, lanes, and key performance indicators. This guide will walk you through each section of the Dashboard.

Lanes Setup

Copy the URL link to this section to share

The Lanes Setup section allows you to configure and manage your lanes. You can activate booking types, set lane prices, and add time slots.

  • Activate Booking Type: Enable different booking types for each lane.
  • Add Lane Prices: Set the pricing for each lane.
  • Add Time Slots: Define available time slots for bookings.

Booking Overview

Copy the URL link to this section to share

The Booking Overview section provides a visual representation of booking trends over time. This chart helps you monitor your venue’s performance and identify peak periods.

Booking Calendar

Copy the URL link to this section to share

The Booking Calendar displays all scheduled bookings in a monthly view. Each entry shows the time and details of the reservation, making it easy to track availability and manage bookings.

Navigation & Additional Features

Copy the URL link to this section to share

On the left sidebar, you’ll find quick access to other important sections, including:

  • Bookings: Manage all reservations.
  • Calendar: View and modify scheduled bookings.
  • Waivers: Access and manage signed waivers.
  • Discounts: Set up promotional offers.
  • Invoices: Review and manage customer invoices.

For a complete breakdown of features, visit the Overview.

Overview of Calendar

Overview

Copy the URL link to this section to share

The Calendar Dashboard provides a comprehensive view of all bookings, events, and schedules for your venue. Here, you can easily manage and organize your bookings, view availability, and make any necessary adjustments to your calendar.

  • Access the Main Navigation Menu of the Venue Owner Dashboard.
  • Navigate to the “Calendar” section.
  • Click on “Calendar” to enter the calendar dashboard, where you can view and manage bookings, and schedules for your venue.
Calendar Dashboard

If multiple calendars are configured, they will be displayed on the calendar dashboard for easy access and management.

Explanation of Monthly, Weekly and Daily View

Copy the URL link to this section to share

Monthly View

Copy the URL link to this section to share
  • Clicking on the “Month” button will display the entire month, showcasing all bookings scheduled for that period. If there are any bookings made, they will be visible within the calendar for easy reference and management.
Booking Calendar Monthly View

Weekly View

Copy the URL link to this section to share
  • Clicking on the “Week” button will reveal the full week, presenting all bookings scheduled for that timeframe. Any existing bookings will be visible within the calendar, facilitating convenient reference and management.
Booking Calendar Week View

Today View

Copy the URL link to this section to share
  • Clicking on the “Today” button will instantly bring you back to the current day’s view on the calendar. This feature is especially useful if you have navigated to different dates and want to quickly return to see the bookings and schedule for the present day.
Today Button

Navigation Buttons

Copy the URL link to this section to share
  • Two navigation buttons enable you to seamlessly navigate through the calendar by moving forward or backward in time. These buttons can be used to switch between different months, weeks, and days, providing an easy way to view and manage bookings for various time periods.
Navigation Buttons

Usage Scenario

Copy the URL link to this section to share
  • Clicking on any day will display a full day view, showcasing all bookings made for that specific day, regardless of the time.
Click on the day or booking to see details
  • You can view all bookings scheduled for that particular day.

Edit Booking

Copy the URL link to this section to share
  • Bookings are highlighted in colors on the calendar.
  • To edit a booking, simply click on the edit icon associated with that booking.
Booking Edit icon
  • Within the booking editing interface, you can modify any details related to the booking as needed.

View Booking

Copy the URL link to this section to share
  • To view a booking, simply click on the View icon associated with that booking.
  • In this section, you can review all the details associated with the booking.

Booking Types Color Explanation

Copy the URL link to this section to share

You can see that bookings are displayed in different colors. These colors correspond to the booking type selected by customers when making their bookings.

This color-coding helps easily distinguish between various booking types on the calendar.

Lane colors on booking calendar

In the backend, we have the pink color associated with the 1-hour booking type, so any booking made for 1 hour will appear in pink. Similarly, the dark blue color is associated with the 1.5-hour booking type, and bookings made for 1.5 hours will be highlighted in dark blue.

You can follow this article to change the display color for bookings.

Below is a screenshot providing a quick view of where you can access and modify booking type colors.

Lane colors

Onboarding

Getting Started with Your Booking System

Copy the URL link to this section to share

Welcome to Activebooker! This guide will walk you through the essential setup steps to get your venue ready for bookings. Each step includes a brief explanation and links to detailed articles for more information.

1. Create Your Franchise

Copy the URL link to this section to share

Your franchise represents your business in the system. This is the first step before adding locations and services.

➡️ Learn how to set up your franchise

2. Enter Location Information

Copy the URL link to this section to share

Ensure your venue’s address and contact details are correct. This information will appear in customer communications.

➡️ Learn how to update location information

3. Add Lanes and Booking Types

Copy the URL link to this section to share

Lanes are the bookable spaces in your venue, you can add multiple and assign different activities to each, such as indoor golf simulators or axe throwing rooms. Booking Types define how customers can book (e.g., per duration or events).

➡️ Learn how to add lanes

4. Set Up Payment & Invoices

Copy the URL link to this section to share

Configure payment settings and invoices to ensure smooth transactions.

➡️ Learn how to set up payments and invoices

5. Configure Email Settings

Copy the URL link to this section to share

Set up your email sender address to ensure customers receive confirmations and reminders.

➡️ Learn how to configure email settings

6. Enable Waivers (Optional)

Copy the URL link to this section to share

If your venue requires waivers, you can enable them and customize the text.

➡️ Learn how to set up waivers

7. Set Up League Management (Optional)

Copy the URL link to this section to share

If your venue runs leagues or competitions, enable and configure this feature.

➡️ Learn how to manage leagues

Next Steps

Copy the URL link to this section to share

Once these steps are complete, your system will be ready for a follow-up configuration call. If you need assistance, contact us at info@activebooker.com.

Overview

Welcome to ActiveBooker’s knowledge base! Here you can find everything you need to know about managing your venue, handling bookings, and optimizing your operations. This guide is structured to help you find the information you need quickly and efficiently.

Getting Started

Copy the URL link to this section to share

The first step to success is proper setup. Our onboarding section walks you through the essential initial steps, while location management helps you configure your venue’s physical spaces.

  • Onboarding: Set up your account and learn the basics
  • Location Management: Configure and manage your venue’s information, logo, booking, calendar, and more.

Core Booking Operations

Copy the URL link to this section to share

At the heart of our system is a robust booking management. These sections cover everything you need to handle bookings efficiently:

  • Booking Types: Configure different types of bookings
  • Lanes: Manage your venue’s lanes and their availability
  • Bookings: Handle customer bookings
  • Calendar: View and manage your venue’s schedule

Customer Experience

Copy the URL link to this section to share

Improve your customer experience and manage revenue streams with these features:

  • Discounts: Create and manage promotional offers
  • Waivers: Handle liability waivers and documentation
  • Leagues: Organize and manage league play
  • Automation: Streamline repetitive tasks

Business Management

Copy the URL link to this section to share

Take control of your business operations with powerful tools:

System Integration & Settings

Copy the URL link to this section to share

Customize and connect your system:

Need Help?

Copy the URL link to this section to share

If you can’t find what you’re looking for, our support team is here to help. You can email us at info@activebooker.com

Insert Hyperlinks

To add a hyperlink to text, simply select the text you want to turn into a link and then click the hyperlink icon in your text editor. This will prompt you to enter the URL you want the text to link to. Once you’ve entered the URL and confirmed, the selected text will become clickable, directing users to the specified web address when clicked.

Adding hyperlinks is a convenient way to provide additional information or direct users to relevant resources within your text or document.

Add link to text

Copy the URL link to this section to share

The link icon, depicted as a chain link symbol in the screenshot, serves as a tool for adding hyperlinks to text.

By clicking on this icon, you can input the URL destination that you want the selected text to link to.

Insert Image

To add an image to a text block, click the Insert Image icon in your text editor. You will be prompted to choose between uploading an image from your computer or inserting one via URL. If uploading, select the image file from your device. If using a URL, paste the direct link to the image. Once added, the image will appear within the text block, allowing you to adjust its placement as needed.